Delivery Policy

Here at Bikerpics Ltd we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every UK order Royal Mail 1st Class service. This means that you should receive your parcel the day after it has been shipped or within 5 days.

Any order will be dispatched within 3 working days.

However, although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

How will my parcel be sent to the UK mainland?

Based upon the weight and size of your item(s) you will have the exact shipping quote at the checkout.

We use Royal Mail 1st Class service for every parcel. It is a next day delivery service, but it is not a guaranteed service, and it might take upto 5 working days for the parcels to be delivered. Should the item not arrive within this time frame, please, get in touch with our customer service team. Please note, that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time.

How will my parcel be sent to Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Our standard shipping rate covers the Highlands & Islands, Channel Islands, Isle of Man and Northern Island.

How will my item(s) be sent to Western Europe?

All items will be sent using Royal Mail International Standard delivery and may be delivered by your local post service in 3-5 business days after being shipped.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent to the rest of the World?

All items will be sent using Royal Mail International Standard delivery and may be delivered by your local post service in 6-7 business days after being shipped.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

Please note we have made every effort to make our shipping charges as accurate as possible, however, occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local depo awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to BikerPics Ltd. If not received, these items will not be deemed to be missing until two weeks have passed.